Technology
Although many technology companies have the internal staff to manage its IT infrastructure,
most realize it is not the best use of their employee's valuable time. DirectPointe
offers a full suite of managed computing services that can handle up to 100 percent
of your business's computing infrastructure for a consistent monthly fee so your
employees are free to focus on more strategic areas. Our primary offering for the
technology industry includes all the needed equipment, software, management, and
support.
Technology
Case Study
“We could not have moved without DirectPointe. They are our single best vendor!”
—Bill Vilmeer, Center Director, Volant Health, Riverside, CA
Because DirectPointe is part of the technology industry, we have a clear understanding
of the needs and processes of other technology companies. DirectPointe ensures the
highest level of system security and protection on your PCs and servers.
Industry Benefits
- Managed VPN connections to link multiple offices
- Automated local and remote back up ensure your data is always safe
- 24/7 monitoring to provide safe computing environments
- Remote data backup to simplify data protection for remote sites and users
- Intrusion prevention services
- One consistent monthly fee
- One point of contact
Your business will not have to spend large sums of money upfront to properly outfit
the company with the needed computing infrastructure or hire additional resources.
What really makes us unique is that we provide one point of contact to prevent "finger
pointing" between vendors, and everything is included in your monthly fee.
“DirectPointe delivered on every aspect of their solution. They have followed
through with everything they said they would do for our business.”
—Daylene Dewey, VP of Call Center Operations, Secure Alert, Sandy, UT
We have experience working with technology companies and the applicable business
applications which enables us to build your computing environment to run more smoothly.
We are sensitive to our client's productivity and spend 3-5 weeks planning the deployment
of our solutions. By planning in advance and completing much of the configuration
work at our facilities, we minimize the impact of a change to your computing environment.
After the planning phase and configuring the environment, we deploy our solution
over a weekend to keep your employees as productive as possible.
DirectPointe utilizes centralization and standardization to achieve economies of
scale, so we can manage IT better and more economically than our clients can internally,
with or without an existing IT staff. Review the services matrix below to learn
more about DirectPointe's services.
Technology Industry Service Suites
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Basic |
Professional |
Premiere |
| Management |
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| PC Monitoring and Optimization |
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| Asset Management |
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| PC Software Distribution |
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| Software Metering |
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| Automated Online Reporting |
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| Protection |
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| PC Internet Content Filtering and Reporting |
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| Remote PC Backup and Healing |
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| PC Virus Protection |
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| Spyware Protection and Removal |
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| PC Security Suite / Personal Firewall |
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| PC Patch Management |
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OS Only |
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| Weekly Security Vulnerability Audit |
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| Support |
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| Unlimited Self-Help and eLearning Modules |
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| Unlimited Standard Hours Support (8am-5pm M-F MST) |
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| Unlimited 24 x 7 Support |
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| Incident Response and Resolution Tracking |
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| Web-Based Training |
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| Optional PC Services |
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| POP E-mail |
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| Managed Exchange Messaging Services |
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| VPN Access for Remote Users |
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