DirectPointe's Complete Solution offers all of the needed equipment, software, and services for a consistent monthly fee. The included services are customized to fit your specific needs.

The following services matrix lists the services provided with the Complete Solution by lifecycle stage. You may also click on the lifecycle headings for a more detailed description of the included services.

• PC Solution
• Server Solution
• Network Solution

	Basic	Professional	Premiere
Procurement
Discovery
Design & Testing
Procurement
System Imaging
Data Conversion
Deployment
Configuration
Testing
E-mail / Exchange Migration
On-site Installation
Management
Network Monitoring
DNS Management
Vulnerability Monitoring
Managed Secure Wireless Access Point
Asset Management
Automated Online Reporting
Protection
Firewall VPN Management
Network-based Virus Protection
Network-based SPAM Filtering
Spyware Protection and Removal
Intrusion Detection
MailPointe Anti-Virus and Anti-SPAM
MailPointe Secure E-mail
MailPointe Message Archival
Internet Content Filtering and Reporting
Support
Unlimited Self-Help and eLearning Modules
Unlimited Standard Hours Support (8am-5pm M-F MST)
Unlimited 24 x 7 Support
Web-based eSupport
Phone Support
E-mail Support
Incident Response and Resolution Tracking
Web-based Training
Optional Services
POP Email
Managed Exchange Messaging Services
VPN Access for remote users