Healthcare

DirectPointe offers a full suite of managed computing services that can handle up to 100 percent of your clinic's computing infrastructure for a consistent monthly fee. Our primary offering for healthcare providers includes all the needed equipment, software, management, and support. Your practice will not have to spend large sums of money upfront to properly outfit the office with the needed computing infrastructure or hire additional resources. What really makes us unique is that we provide one point of contact to prevent "finger pointing" between vendors, and everything is included in your monthly fee.

Healthcare Case Study

“Computer issues were frustrating with no IT support staff. Our hardware was not standardized, and our staff did not have knowledgeable, certified technicians to ask for help. We were moving to an Electronic Medical Record package, and I saw an immediate need for project management, networking, and computer support expertise. There was no time to hire, train and manage an IT staff with the given timeline. I selected DirectPointe because of their business model. They gave me one point of accountability and one bill to pay. I did not have time to deal with multiple vendors and bills, and I saw the added value DirectPointe brought to the equation.”
—Deb Telles, Administrator, Cardiovascular Associates of Mesa, Mesa, AZ

One of the services DirectPointe provides medical offices is consulting in the selection of an Electronic Medical Record (EMR/EHR) program. To help you make the correct choice, DirectPointe offers a free, in-depth third party analysis of software vendors. Selecting the appropriate software application has a significant impact on your computing operations running smoothly.

“DirectPointe saves me 25-40 hours a month on IT issues, and they also save me 20% on IT costs.”
—Tracy Shelton, Administrator, South Valley Dermatology Center, West Jordan, UT

DirectPointe also understands the requirements of reaching and maintaining HIPAA compliance. This ensures the highest level of system security and protection for your PCs and servers. Our support staff also understands the standards regulated by the government to protect the confidentiality, integrity, and availability of personal health information (PHI).

Industry Benefits

• HIPAA Compliance Assistance
• EMR/EHR Selection Assistance
• Managed VPN connections to link multiple offices
• Automated local and remote back up ensure your data is always safe
• 24/7 monitoring to ensure safe computing environments
• Intrusion prevention services
• One consistent monthly fee
• One point of contact

We have extensive experience working with healthcare providers and the applicable business applications which enables us to build your computing environment to run more smoothly. We are sensitive to our client's productivity and spend 3-5 weeks planning the deployment of our solutions. By planning in advance and completing much of the configuration work at our facilities, we minimize the impact of a change to your computing environment. After the planning phase and configuring the environment, we deploy our solution over a weekend to keep your employees as productive as possible.

DirectPointe utilizes centralization and standardization to achieve economies of scale, so we can manage IT better and more economically than our clients can internally, with or without an existing IT staff. Review the services matrix below to learn more about DirectPointe's services.

Healthcare Industry Service Suites

• PC Services
• Server Services
• Network Services

	Basic	Professional	Premiere
Management
PC Monitoring and Optimization
Asset Management
PC Software Distribution
Software Metering
Automated Online Reporting
Protection
PC Internet Content Filtering and Reporting
Remote PC Backup and Healing
PC Virus Protection
Spyware Protection and Removal
PC Security Suite / Personal Firewall
PC Patch Management		OS Only
Weekly Security Vulnerability Audit
Support
Unlimited Self-Help and eLearning Modules
Unlimited Standard Hours Support (8am-5pm M-F MST)
Unlimited 24 x 7 Support
Incident Response and Resolution Tracking
Web-Based Training
Optional PC Services
POP E-mail
Managed Exchange Messaging Services
VPN Access for Remote Users