DirectPointe, the nation’s most comprehensive managed service provider (MSP), today announced the successful one-year anniversary of the acquisition of STI and evolution of Print Suite, a remote printing and imaging maintenance service. The initial acquisition of STI’s solution, now known as Print Suite, complimented DirectPointe's existing managed PC, server and networking services.

"Over the course of time, we have found that around eighty-percent of printer errors can be resolved remotely,” said DirectPointe VP of Printing and Imaging, Lawton Smith. “The DirectPointe Print Suite support technicians can resolve those issues with minimal involvement from office staff; eliminating headaches, waiting time and expense.”

Studies have shown 90% of companies do not know or do not track costs associated with managing their print services. Print costs typically account for 1-3% of a business’ annual revenue. Print Suite offers an affordable solution for print, copy, scan and fax functionality managed through a single vendor to reduce complexity, improve operational efficiency and control the costs associated with multiple vendors, manufacturers and suppliers.

Customers like New Mexico-based, James Hamilton Construction, are realizing the value of adding Print Suite to their current services. “After two days of frustration with our copier, we contacted DirectPointe’s eSupport team,” said Katie Dorris, COO of James Hamilton Construction. “Within a few minutes the DirectPointe team had our copier up and running again. Our office efficiency and functionality have greatly improved with the addition of Print Suite to our IT system.”

DirectPointe can often fix a printing issue before it affects office productivity. Supplies status, error codes, driver updates, serial numbers, model numbers, service history and paper jam notifications are immediately communicated to DirectPointe’s 24 hour eSupport team for oversight, monitoring and reporting.