DirectPointe announced today100 percent success rate among customers who implement EMR utilizing DirectPointe technology foundation. A recent study cited the medical industry has a typical EMR implementation failure rate over 50 percent; resulting in significant financial loss, lost opportunities for improving overall patient care and frustration for clinicians and management teams.

Recently ranked the #1 Managed Service Provider (MSP) worldwide by MSPmentor, DirectPointe manages technology infrastructure for companies that want to spend more time managing their businesses. DirectPointe offers services that optimize and monitor networks, servers and PCs, manage IT assets, provide constant technology updates and deliver end-user support.

“In an industry with such a high implementation failure rate, we are pleased that EMR implementations with our technology foundation have all been successful,” said Michael Proper, president and CEO of DirectPointe. “Though medical industry implementations come with their own set of challenges, we are committed to providing the most effective and efficient technology base and superior customer care throughout the implementation process and post-implementation.”

Key factors crucial to the success or failure of an EMR implementation include selecting software, technology-related factors and usability, training and support. DirectPointe provides the technology foundation for a seamless transition and provides post-implementation support for both common and complex issues. The right hardware, software and technology support are quintessential in the long-term sustainability and success of the EMR implementation.

“DirectPointe’s post-implementation support to our clinics has been great,” said Mike Alevizon, clinic manager of Idaho Physical Medicine. “In the medical industry, having 24/7 eSupport is essential and has directly contributed to the success of implementing and transitioning to an EMR.”