About DirectPointe

Who We Are

DirectPointe is a nation-wide managed IT services provider with solutions for businesses that make technology simple, manageable and affordable all for a predictable monthly fee. We have pioneered the IT managed services market by providing Fortune 500-type IT services that were not previously affordable for many businesses. Utilizing our integrated technology platform, we offer the most complete and advanced managed services to businesses, VARs, IT consultants and telecommunications providers.

DirectPointe’s comprehensive managed IT services allow our customers to choose from a customized solution or select a set of managed services solutions to complement their existing IT infrastructure. Our managed services allow you to grow and manage your technology infrastructure without large upfront costs while eliminating the headaches of managing a complex environment.

Mission

DirectPointe makes technology simple, manageable, and affordable by offering a complete computing solution with one point of payment, support, and accountability.

Facilities

DirectPointe's worldwide headquarters and network operations center is located in a multi-million dollar facility in Lindon, Utah. We selected the facility based on our need to provide maximum reliability and security.

Network Operations Center

DirectPointe's HIPAA compliant, Class-1 Network Operations Center (NOC) and Data Center is a world-class facility. The entire facility was designed around the Data Center which houses the network infrastructure, management systems, and support staff. DirectPointe monitors all mission-critical operations within its managed facility.

The NOC features a world view of all customer data that ensures maximum visibility to all systems. Your computing environment is managed remotely through a dedicated connection to the Data Center.

Reliability

A constant supply of power is absolutely essential to DirectPointe's service operations. Back-up power capability has been over-engineered by approximately 40 percent to provide 5 layers of power generation redundancy to ensure uninterrupted power. Emergency DC battery banks are constantly being charged. Always online, these batteries provide approximately 2.5 hours of emergency power. However, the batteries are only required to carry the load of the facility for 13 seconds while the diesel generator system comes online. In the event the diesel generator fails, the battery back-up system can supply power until a mobile generator is placed in service by one of 3 diesel generator providers.

Security

The DirectPointe facility features a redundant suite of security systems, including video monitoring systems, man-traps, card-key systems, hand-scan systems, and a 24x7 team of security officers.

Environmental Controls

The Data Center and NOC are protected by a two-stage, dry-pipe and pre-action fire suppression system. The system has several built-in, fail-safe features that provide state-of-the-art fire protection. In addition, a fully monitored, fault-tolerant HVAC system maintains the appropriate climate for data and network system operations.

DirectPointe's worldwide headquarters and network operations center is located in Lindon, Utah. Because we are able to offer 24/7 IT helpdesk support from our world-class data center, we have successfully grown our client base across the United States.